Licensed Insurance Customer Service Representative
A national PEO/Insurance agency is seeking a qualified and Licensed Insurance Customer Service Representative. This position will involve answering lines, providing customer service to agency customers, processing additions and terminations, drafting letters & reports, and other additional clerical duties as directed by the agent or associates. Our office is rapidly growing and we are looking to train the right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for assistance.
Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems
Foster strong relationships with our customers to maintain a high level of client retention and product loyalty
Provides on-going support to insurance clients as needed Provide customers with additional information about new products and services
Responds to all inquiries, cancellation requests, and sales requests within specified timeframe
Insurance industry or agency experience and knowledge is required
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Be a great self-starter with a sense of urgency.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
A property & casualty and life and health license is preferred but will train good individual.
Minimum of three years experience
Bilingual, fluent in both English and Spanish is preferred.